Plumbing companies are a dime a dozen but not all plumbers are created equally. If you’re in the market for a plumbing company, whether for your home or your business, here are six questions to ask before committing to a plumbing company:
1. Are all of their staff licensed?
You want to make sure whoever is coming into your home or business is appropriately licensed, insured and trained. Plumbing issues, when not fixed properly, can cause damage that can quickly add up to thousands of dollars. For this reason, you want only qualified, experienced technicians working on your repairs.
2. Can they provide the specific service you need?
If the plumbing company is not experienced in dealing with your specific problem, move on to someone else. You don’t want to be the guinea pig while they figure out how to address a problem they don’t typically deal with.
3. Do they offer any guarantees or warranty?
A reputable plumber will provide a warranty or guarantee their repairs for a specific period of time – some up to as much as a year. If they don’t offer any type of guarantee, ask them why and think twice before agreeing to use them. If a repair fails after it’s been completed, you may end up paying someone else to do the same repair for a second time.
4. Can they provide references?
A plumbing company with happy customers will provide references without hesitation, so you can verify their workmanship and professionalism. Ask about the staff’s behavior, skills, knowledge and how they treated the home or business space – did they leave a mess behind for the owner to clean up, or did they ensure the workspace was left clean and tidy at the end of the job?
5. Will they provide a free written estimate?
Most often these days, companies are happy to provide free, written estimates. Plumbing repairs can be costly depending on the type of problem or repair, so getting it in writing before agreeing to it is a good idea. Once the quote is approved, the company normally won’t exceed the cost without obtaining your consent should something unforeseen arise which increases the overall price.
6. Do they deal with insurance companies?
Some companies don’t deal with insurance claims or insurance companies. And some insurance companies only deal with certain plumbing outfits. If you have need plumbing repairs that are being done as part of an insurance claim, make sure all parties are satisfied with the plumbing contractor and that they can all work together to restore your home or business with a minimal amount of disruption.
Because most of us don’t have a lot of plumbing knowledge, it’s important to feel comfortable with the plumbing company you use. Ask a lot of questions and make sure you’re fully satisfied with the answers before committing your hard-earned money to someone. Plumbing repairs not done correctly can be difficult and expensive to fix after the fact, so be confident in your decisions before you start.